Safety & Trust at MindMyElder
This page explains the boundaries, expectations, and safety practices that support respectful, non-medical companionship on MindMyElder.
MindMyElder is built around presence, respect, and transparency.
Clear expectations and good communication are the foundation of safe, positive in-home companionship.
1️⃣ Safety practices & good habits
Verified profiles
We encourage all companions to complete their profiles with available verifications, such as:
- • Identity checks
- • Profile reviews
- • Optional references
Families may also request additional documents — such as references or a Police Clearance Certificate — directly from a companion if this provides extra peace of mind.
Secure messaging
- • Communicate securely through the MindMyElder platform
- • Avoid sharing personal contact details until both sides feel comfortable
- • Platform messaging helps protect privacy and keeps a clear communication record
Clear agreements
Some families and companions prefer a formal agreement; others rely on mutual understanding.
Good practice includes:
- • Clearly discussing expectations
- • Defining schedules, boundaries, and responsibilities
- • Confirming agreements verbally or in writing, if helpful
What matters most is that both sides feel safe, respected, and aligned.
2️⃣ Safety tips for families
- Take time to review profiles and ask questions
- Start with clear expectations
- Trust your intuition
- Communicate openly and regularly
- Contact the MindMyElder team if support is needed
3️⃣ Safety tips for companions
- Accept only roles that match your comfort and availability
- Ask clarifying questions before committing
- Respect privacy and personal boundaries
- Keep communication transparent
- Reach out for support if a situation feels unclear
4️⃣ Companions do and don't
What companions DO
Companions provide non-medical, in-home support, which may include:
- • Being a reassuring presence at home
- • Offering companionship and conversation
- • Assisting with everyday tasks (light meal preparation, tidying shared spaces, reminders)
- • Accompanying an older adult on short walks or outings (if agreed)
- • Supporting daily routines and social interaction
- • Alerting family members if something feels unusual or concerning
Companions support daily life and emotional well-being, not health care.
What companions DO NOT do
For everyone's safety and clarity, companions do not:
- • Provide medical care, nursing, or therapy
- • Administer medication or medical treatments
- • Perform clinical, hygienic, or personal care tasks
- • Make medical or emergency decisions
- • Replace professional caregivers or healthcare providers
If medical, nursing, or professional care is required, families should engage licensed professionals separately.
About medication reminders: Medication reminders support independence and routine. Companions never handle, administer, or make decisions about medication.
Crisis & Emergency Guidance
When immediate help is needed
MindMyElder is not designed for emergencies.
If you believe someone is in immediate danger:
- • Call local emergency services immediately
- • Contact healthcare professionals
- • Notify family members or designated contacts
Guidance for companions
If an unexpected or concerning situation arises:
- • Prioritize safety
- • Do not attempt medical intervention
- • Contact emergency services if needed
- • Inform the family as soon as possible
Guidance for families
If your loved one's needs change:
- • Reassess whether companionship is still appropriate
- • Engage professional care if required
- • Adjust or end the arrangement if necessary
Reporting concerns
Users may report:
- • Safety concerns
- • Boundary issues
- • Misalignment with expectations
MindMyElder may review reports and take appropriate action, including account suspension.
🔍 Content Moderation
To protect the community, MindMyElder may review, pause, or request changes to content that falls outside our non-medical companionship scope.
If something feels unclear, unsafe, or outside the platform's scope, you can contact us for review.