Help Center

Creating an account

Sign up using your email address. You'll be asked whether you're joining as a family looking for support or as a companion offering your presence. You can always update your profile later.

Families vs Companions: key differences

Onboarding process overview

After signup, you'll be guided through creating your first listing or profile. Fill in as much detail as you can, complete profiles and listings get more attention and build trust faster.

Pending review status explanation

When you submit a listing or profile for publication, it enters a review queue. During launch, all submissions are reviewed by our team before appearing publicly. You'll receive a notification once approved.

How to create a support request

Go to your dashboard and select "Create New Listing." Describe your home, the older adult who needs support, and what kind of help you're looking for. Be specific, it helps companions understand if they're a good fit.

Choosing live-in, regular, or flexible support

• Live-in: A companion stays in your home full-time, often in exchange for lodging and/or compensation.
• Regular visits: A companion visits on a set schedule (e.g., daily or several times per week).
• Flexible: Occasional or as-needed visits, with arrangements made directly between you and the companion.

Editing or completing a request after signup

You can return to your listing anytime from your dashboard. Click "Edit" to update details, add photos, or adjust your preferences before submitting for review.

Submitting a request for review

When your listing is ready, click "Submit for Review." Our team will check that everything is clear and appropriate, then publish it for companions to see.

Messaging companions safely

Use the built-in messaging system. Avoid sharing personal contact details until you're confident about moving forward. Keep early conversations within the platform.

Listing visibility & approval

Your listing becomes visible to companions only after it's approved. You'll see the status in your dashboard: Draft → Submitted → Approved → Published.

Updating or pausing a request

Found the right companion? You can pause or unpublish your listing anytime from your dashboard. Reactivate it whenever you need to search again.

Building a companion profile step by step

Start by adding a clear photo and writing a short introduction about yourself. Then fill in your experience, the kind of support you can offer, and where you're available to help. The more detail, the better.

Choosing live-in, regular, or flexible roles

• Live-in: You stay in the home, often with free lodging as part of the arrangement.
• Regular visits: You visit on a recurring schedule agreed with the family.
• Flexible: You're open to occasional or one-time arrangements.

Required vs optional information

Required: Name, location, a profile photo, and a short bio. Optional but recommended: References, external reviews, specific skills, languages spoken, and availability details.

Saving as draft

Not ready to submit? Save your profile as a draft and come back anytime. Your work won't be lost.

Automatic review vs human review

During our launch phase, all profiles are reviewed by a human before publication. This helps ensure quality and safety for everyone in the community.

Reasons a profile may be returned to draft

• • Missing or unclear information
• • Profile photo doesn't show your face clearly
• • Description includes contact details or external links
• • Content doesn't align with platform guidelines

How to resubmit

If your profile is returned, you'll see notes explaining what needs to change. Make the updates, then click "Submit for Review" again.

Messaging families safely

All communication should start within the platform. Don't share phone numbers or addresses until you're ready to meet or have established trust.

Managing availability

Update your availability settings in your dashboard. This helps families know when you're open to new opportunities.

Companion do's and don'ts

Non-medical scope explained

MindMyElder is for companionship, not healthcare. Companions provide presence, conversation, light assistance with daily tasks, and emotional support. For medical needs, families should work with qualified healthcare providers.

Background checks & verifications

We encourage companions to provide references and external reviews. Families should feel empowered to ask questions, request references, and verify information before making arrangements.

Safety tips for first meetings

• • Meet in a public place or with another family member present
• • Share your plans with someone you trust
• • Start with a short trial period
• • Trust your instincts, if something feels off, step back

In-home boundaries & agreements

Before starting, discuss expectations clearly: What tasks are included? What are the living arrangements? What's the communication plan? Written agreements are encouraged.

Pricing discussion between families and companions

Compensation is agreed directly between families and companions. This might include monetary payment, free lodging, meals, or a combination. Be upfront about expectations during your initial conversations.

Why MindMyElder does not handle payments

We're a connection platform, not an employer or agency. This means families and companions have full control over their arrangements, terms, and compensation. We believe this flexibility leads to better, more personal matches.

Launch access explained

We're currently in launch mode, welcoming families and companions gradually. During this phase, all platform features are free. Early members will continue to benefit from favorable terms after launch.

Membership and future pricing updates

As we grow, we may introduce membership options to support platform sustainability. We'll always communicate changes clearly and in advance. Early members will be recognized.

How reviews work

After a completed arrangement, both families and companions can leave reviews. Reviews include a star rating and written feedback, helping future users make informed decisions.

Two-way reviews explained

Reviews go both ways. Families review companions, and companions review families. This creates accountability and helps everyone understand what to expect.

Writing respectful and constructive reviews

• • Be honest but fair
• • Focus on specific experiences
• • Avoid personal attacks or discriminatory language
• • Mention both positives and areas for improvement

Handling review disputes

If you believe a review is unfair or violates our guidelines, contact us through the Contact page. We'll review the situation and take appropriate action.

Changing email or password

Go to your dashboard and click "Settings." From there, you can update your email address or change your password. You may need to verify your email again if you change it.

Forgot password

If you've forgotten your password, click the "Forgot password?" link on the login page. Enter your email address and we'll send you a link to reset your password. The link will expire after 24 hours for security reasons. If you don't receive the email, check your spam folder or contact support.

Deleting or deactivating an account

You can delete your account from the Settings page. This will permanently remove your profile, listings, and messages. If you're unsure, consider pausing your listing or profile instead.

Reporting inappropriate behavior

If someone behaves inappropriately, please report it immediately through the Contact page. Include as much detail as possible. We take all reports seriously.

Contacting the support team

Have a question not covered here? Reach out through our Contact page. We aim to respond within 24-48 hours.